Shipping from Tampa, Florida - United States
After your payment is authorized and verified there is a processing time.
All orders have a processing time that is separate and apart from the time it takes for a shipment to reach its destination. Estimation of 1 to 3 business days (excluding Saturdays, Sundays, and Holidays).
At this time there is no package insurance and Apothecary Noire is not responsible for lost or stolen packages.
Shipment timelines are dependent on the selected shipping company. Due to the pandemic estimate timelines are between 4 to 10 days on average.
We do not control the updates of the shipping company tracking status.
Taxes and Duties are currently not included on any international orders.
Canadian VAT (value added tax) charges should not exceed 5% of total value. Unfortunately, at this time the Canadian Federal government will not allow for these charges to be paid by our company. They are due upon delivery of the package from the customer. Refusal of a package will cause the package to ship back to Apothecary Noire. VAT fees will be charged to Apothecary Noire which will affect the amount of money refunded back to the customer once package is received back to our shop.
Canadian customers are allowed to dispute VAT charges independently from Apothecary Noire as we are not responsible for this additional charge. This is between customer and the Canadian government.